At Travelleo, we want you to feel confident about your purchase. If something isn't right, we're here to help.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Clean and free from damage or signs of use
- Returned with its original packaging, when possible
- Accompanied by your order number or proof of purchase
If 30 days have passed since your order was delivered, we may not be able to offer a refund or exchange.
How to Start a Return
To request a return, please contact us at:
support@travelleo.com
Please include:
- Your full name
- Order number
- Reason for the return
- Photos of the product, if the item is damaged or defective
We'll review your request and provide you with the next steps and return instructions.
Please do not send your purchase back before contacting us first.
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow your payment provider or bank additional time to process and post the refund to your account.
Damaged or Defective Items
We want you to receive your Travelleo product in perfect condition.
If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery and include photos showing the issue.
We'll work with you to make it right, which may include a replacement or full refund.
Items That Can't Be Returned
We generally cannot accept returns for:
- Items that have been used
- Items damaged through misuse or improper care
- Items returned without prior authorization
- Items returned after the applicable return period
Return Shipping
For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise stated.
If the item is defective, damaged in transit, or we sent you the wrong product, please contact us before returning it so we can determine the appropriate solution.
Exchanges
If you'd like to exchange an item, please contact us at support@travelleo.com.
Depending on availability, we may process an exchange or provide a refund so you can place a new order.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation requests can be accommodated once an order has been processed or shipped.
If an order cannot be cancelled before shipment, you may return the item according to the return policy above.
Refund Delays
If you haven't received your refund after we've confirmed that it was issued, please:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
If you've completed these steps and still haven't received your refund, contact us at support@travelleo.com.
Questions?
We're here to help.
Email: support@travelleo.com
Travelleo
Travel lighter. Travel beautifully.